Policies

Last updated: 20 October 2026

Our service

ENE DAO Imports buys products from online stores in Malaysia, China and the UAE on your behalf and brings them to Bangladesh. We are a medium of import only. We do not make, sell or inspect the products.

Product quality, sizing, colour, material and authenticity depend entirely on the seller. Before ordering, please check the product’s reviews, seller ratings, size chart and description carefully. We are not responsible for a product that differs from your expectations, as long as we ordered what you requested.

Ordering and payment

• Every order needs a 50% advance of the product cost before we place it.
• The remaining 50% plus the weight charge is paid when your order is delivered.
• The exchange rate is fixed when you submit your request. Rates on the website may change without notice.
• The weight charge shown before ordering is an estimate. You pay for the actual weight measured at our hub.
• Items with high customs duty may be priced differently. We will tell you before you pay.
• Advance payments can be made by bKash or Nagad Send Money to 01841664825, with your order ID as the reference.
• Or by bank transfer, with your order ID as the reference: ENE DAO Imports · A/C 127 107 000 4226 · Eastern Bank PLC · Gulshan North Branch

Cancellation

If we have not yet placed your order with the seller, you can cancel it and ask for your advance back. The refund is sent within 3 working days, minus the bKash, Nagad or bank transfer charge.

Once the order is placed with the seller, it cannot be cancelled, for any part of the order, and the advance is not refundable.

Refunds

A refund is possible only in these cases:

• Our ordering mistake: we ordered a different item, size, colour, variant or quantity from what you requested in writing.
• Damage through our fault: the product was damaged while in our care, for example through our handling or packing.
• Item not available: the seller cancels or the item is out of stock. That item’s share of your advance is refunded, or credited against the rest of your order.

Refunds are not given for:

• Quality, fit, colour or material that differs from the seller’s photos or description
• Defects or problems caused by the seller or manufacturer
• Change of mind after the order is placed
• Delays caused by the seller, airlines or customs

Approved refunds are sent back the way you paid (bKash, Nagad or bank account) within 3 working days, or kept as credit for your next order if you prefer.

How to make a claim

1. Record an unboxing video when you open the parcel, from the sealed package onwards.
2. Message us on WhatsApp at 01841664825 within 24 hours of delivery, with your order ID, the video and clear photos.
3. We review the claim against your original request and our hub records, and reply within 24 hours.

Claims made after 24 hours or without an unboxing video may not be accepted.

Delivery and shipments

• We send a shipment from each country every 7 to 10 days. Orders paid before a cut-off date go in that shipment.
• Delivery usually takes 3 to 4 weeks, including seller processing, international shipping, import and customs clearance.
• These times are estimates. Delays caused by sellers, airlines or customs are outside our control.
• If items from one order arrive at our hub at different times, we may send them in separate shipments.

Prohibited and restricted items

We cannot import items that are illegal in Bangladesh or restricted for air shipping, including:

• Weapons, replicas and parts
• Drugs, medicines and supplements without approval
• Loose batteries, power banks above airline limits and flammable items
• Large quantities of liquids or aerosols
• Counterfeit or obscene goods

Not sure about an item? Message us before ordering. If a restricted item is held by customs, the advance cannot be refunded.